Exchange 2013/2016 FAQ



Advantages of Exchange 2013


What are the main differences between Exchange 2010 and Exchange 2013 ?

The new Hosted Exchange 2013 offer has many more features, especially in terms of collaborative use. The storage capacity has increased to 50 GB per account.

You finally have a brand new order and configuration system, as well as a new control panel. They are now clearer, easier and faster to use.



What are the differences between Exchange 2010 and Exchange 2013 in terms of applications?

In addition to the technical improvements on the infrastructure, Exchange 2013 offers new features with the different applications:

  • The OWA (Outlook Web App) interface has been optimised for touch screens
  • The new offline mode allows old emails to be viewed without being connected to the internet
  • New applications have been integrated into Exchange 2013, such as Bing Maps
  • SmartSearch technology stores your Exchange usage in order to improve and prioritise your search results




What are the advantages of the Private offer in comparison to the Hosted offer?

The Private Exchange 2013 allows you to use a private SSL certificate. Your data is also hosted on an isolated and independent infrastructure with dedicated resources.



Why has OVH chosen Microsoft Exchange?


Orders/Administration/Billing


Is it possible to migrate from the Exchange 2010 offer to Exchange 2013?

It is not currently possible to migrate from the 2010 offer to Exchange 2013. You must migrate your data manually after ordering a new offer if you want to enjoy Exchange 2013.



Do I have to have an OVH-registered domain name to subscribe to an Exchange offer?

No, you can use any domain name that you own.



What are the service commitment periods?

There are no commitment periods on the Exchange services unless you choose to prepay one year in advance.



How does the new monthly billing system work?

Invoices are generated monthly, on the anniversary of the date that the organisation was created, for the services and accounts depending on it.

If you configure a new account in an existing service, the cost will be added to your monthly bill.

If you have chosen pre-paid services, your pre-payment will be used for the new accounts configured.



How is service renewal managed?

The service is automatically renewed every month on the anniversary of your service activation. The payment is automatically taken from the customer's card or PayPal used when you signed up for the service.



How is billing managed if I create and configure an account in an existing service?

Invoices are generated on the anniversary of the date that the organisation was created, for the services and accounts depending on it.

If you add an account to an existing service, you will be debited for the full monthly amount, corresponding to the maximum number of accounts configured during the month.

If you have chosen pre-paid services, your pre-payment will be used for the new accounts configured.



Can I get a refund for the Hosted Exchange 2013 offer if I terminate it during the year?

No, the Hosted Exchange 2013 offer is not refundable during the year of billing.
However, you are free to assign new emails to your active accounts.



Can I get a refund of the Private Exchange 2013 offer if I terminate it during the year?

No, the Private Exchange 2013 offer is not refundable during the year of billing.



Where is my Hosted Exchange 2013 offer physically hosted?

Your data is hosted in Northern France in our datacentres in Roubaix.





Configuration


How do you transfer/copy an Exchange 2010/2013 account to a new account?

You can transfer an Exchange 2010 or 2013 account to another Exchange 2013 account hosted by OVH. The entire account (emails, contacts, tasks, etc.) will be copied to the destination address, and no source content will be lost.

You can therefore migrate your accounts easily and for free, particularly when you move your Exchange account to OVH.

Discover our OVH Mail Migrator.



What happens after the order has been placed?

A confirmation email is sent out. The service is created in the Control Panel, where you configure your accounts.



How can I add an account?

In the Control Panel, you can add, delete or modify the accounts on your various Exchange services.
You first have to select the service in the left-hand column, then click on the “Exchange Account” tab, then the “Add” button.




How can I get information on my accounts?

In the Control Panel, select your service in the left-hand column and click on the “Exchange Account” tab. A list of all accounts with all the main info is then displayed by account:

  • Email address
  • Type of account
  • Login ID
  • Amount of space available/in use
  • Number of aliases
  • Group
  • Status





How can I configure an account?

From the “Exchange Accounts” tab in the Control Panel, you can select an account and click the “Configure” button.
Various configuration actions can be made from there, such as changing email address, adding an Outlook licence or changing account type.



How do I add a domain to my service?

In the Control Panel, after selecting the service in the left-hand column, click on the domain tab, then the “Add a domain” button.
You can then either use a domain managed at OVH, enter a free domain name, or order a new one.



How do I retrieve my old emails after subscribing to the service?

You can retrieve your previous mails via PST import. You just need to create a .pst file (from Outlook, for example) from your previous account, then import it into your messaging client configured with your new account.



Will my MX records be modified if I sign up for an Exchange Hosted 2013 offer?

No, your MX records are not automatically modified. It has to be done from your control panel.



How many Exchange 2013 mail accounts can be added per domain to the Hosted offer?

You can add 20,000 mail accounts per domain name to the Hosted offer.



What are the limits of the Hosted Exchange 2013 offer in terms of the number of emails sent, the maximum number of recipients, and attachment size?

There is no limit to the number of emails sent. You can copy an email to a maximum of 200 recipients and attachments are limited to 100 MB (only for SMTP).



Is it possible to use the Active Directory of the Exchange server?

No, this feature is not currently available.



How often do you back up data?

For the Hosted offer, data is backed up every hour automatically. For the Private offer, it's backed up automatically once a day.



Is retention of mails, calendars and accounts available?

A backup of your emails, calendars and contacts is available for a 15-day retention period. The retention period for accounts is 30 days.



How do I migrate to Exchange?