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Payment methods



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Payment methods in OVH



Order procedure in OVH







First order


As a new customer at OVH, you need to create a nic handle (customer ID) through a form available on the link: You are a new customer . Thanks to this nic-handle, you can go into your account and make as many orders as you want. (Pay attention to the validity of the information you provide). Your postal and email addresses must be kept updated. They are our only means of contacting you.
If you need to make any changes, go to your Manager, Click on information then on update in the menu on the left./)





Realisation time


Upon receipt of your payment by OVH, your order is validated and placed. Instantly, you receive an email confirming receipt of your payment. Your service will be available and active when you receive your invoice (usually within 24 hours after your payment). An email will notify you. Deadline for completion of service

Domain names Website hosting Dedicated Servers
Creating: 24 - 48 hours
Renewal: 1 hour
Transfer from a registrar to OVH: variable according to the registrar
(3 to 10 days)
Installation: 1 hour
Renewal: 1 hour
Installation: 24 hours
(depending on availability)






Invoicing


All your orders and invoices are available on your 24/7 via your manager Manager by visiting the Billing Section. You can view and print them directly without needing to contact our Customer Support: save time!




Renewal


To renew simply create a renewal order and for that you have two options:

  • Directly on the renewal page, accessible through the homepage of the OVH site. Much simpler and faster, it does not require a nic-handle or password.

However, you cannot switch one plan for another (you must keep the same service) and for foreign customers VAT is charged


    So when you renew if you want to change your hosting and/or you are a foreigner you must go to your management interface.

  • Through your manager


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From January 1st 2015, in accordance with the amended Directive 2006/112/EC, any prices displayed which include VAT may vary depending on the customer's country of residence (by default, any prices displayed which include VAT, shall be the current Irish VAT rate - please note all displayed prices exclude VAT)