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Payment methods



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Payment methods in OVH



Order procedure in OVH







First order


As a new OVH customer, you need to create a nic handle (customer ID) by filling in the form available via the link:
New customer.

This nic-handle allows you to log in to your OVH account and place orders, so make sure the information you enter is correct. Your postal and email addresses must be kept updated. They are our only means of contacting you.
If you need to change them, log in to the Control Panel, click information then on update in the left-hand menu.)





Activation time


As soon as OVH has received your payment, your purchase order will be validated and your order will be immediately processed. You will then receive an email confirming receipt of payment. Your service will only become available and active once you've received your paid invoice via email. This normally happens within 24 hours of the payment. The service activation times are listed below:

Domain names Web hosting Dedicated Servers
Creation: 24 - 48 hours
Renewal: 1 hour
Transfer from a registrar to OVH: variable according to the registrar
(3 to 10 days)
Installation: 1 hour
Renewal: 1 hour
Installation: 24 hours
(depending on availability)





Invoicing


All your purchase orders and invoices are available 24/7 in the Control Panel under the Billing Section. You can see and print them directly, without having to request them from the support team: save time!





Monthly payment


You can pay for certain products and services on a monthly basis at OVH. You can choose to pay the full amount, or for part of the service; for example, you can pay only for additional options or services not included in the original tariff.

With the Performance Hosting plan, it's possible to pay a portion per month.






Renewal


To renew a payment you must simply create a renewal order; there are two ways you can do this:

  • Directly on the renewal page, which you can access via the OVH website homepage. This way is very quick and easy, and you don't need to log in with a nic-handle or password.

However, you can't switch one plan for another (you must keep the same service) and for foreign customers VAT is charged


So when if you want to change your hosting plan when you renew and/or you are a foreigner you must go via the Control Panel.


  • Via the Control Panel


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